Privacy Notice, Health Claims Disclaimer Notice (Important Read Carefully), Return Policy, Shipping Policy, General Terms & Conditions & Restricted Shipment Destinations
1. RETURN POLICY
You may return all unopened and undamaged items purchased at Cinnamonvogue.com within 30 days of the order date. Shipping costs are non refundable and will equal the actual charged shipping rate or in the case of free a shipping promotion a fee equal to 10% of your order (whichever is greater). Opened items are not eligible for returns.
If the return is due to our error or if the item is defective we will refund the original shipping cost and pay the return shipping costs. Please contact us within 7 days of receiving your order via e-mail for a return shipping label in these cases. This applies only to returns that are defective. Customer must pay for all other returns.
We will credit you in the same manner as your original payment within 30 days of receiving the returned item. Sale items are final and are not eligible for return. Returns must be made in the original or comparable packaging and sent to the following address:
Cinnamon Vogue Inc
c/o Ship My Orders
4031 Industrial Center Dr.
N. Las Vegas, NV 89030
For questions regarding our return policy please contact us via e-mail or call us on (702) 359-2102. No returns after 30 days of purchase date.
In all cases you must ship the product back to us at your expense and the item must be received within 30 days of purchase. Cinnamonvogue.com will not refund or pay for return freight unless there was a miss-ship caused by us or the product was proven defective. All refunds will be paid less a 25% restocking fee. Orders cannot be canceled after they are processed without a 15% restocking fee.
2. RESTRICTED SHIPMENT DESTINATIONS
Cinnamonvogue.com currently does not sell or ship to the following destinations
All international destinations except Australia, Canada, United Kingdom and a select few destinations.
International Customers Special Note
Due to fraud and complicated customs regulations's, we do not ship to most international destinations . However there are many third party parcel forwarding companies in the US who for a fee will help you buy our products. Most of them even offer a personal shopper service. Here are list of the top parcel forwarding companies. Check them and choose one that will fit your needs.
Please note we do not endorse or recommend any of these companies and have no relationship with them. If you choose to use them it is at your own risk, so do the research and make your own decision.
Customs Form Filling Fee - A $1.50 customs fee applies to all international destinations that we ship to.
3. PRIVACY NOTICE
Our Commitment To Privacy
Your privacy is very important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This notice is at the bottom of every page so it easy to access.
The Information We Collect
This notice applies to all information collected or submitted on the cinnamonvogue.com The types of personal information collected on our web site are, Name, Address, Email address and Phone number.
We do not keep, store or can even see any credit card information for all online orders. Only the credit card processing companies see it. That means the merchant (Cinnamon Vogue Inc.) is no longer exposed to the sensitive payment details required to process a payment and which also gives you the customer additional protection.
If you wish place an order over the phone, this will entail giving your credit card details to one of our customer service reps. While our staff are fairly well screened there is always the risk however small of card information being stolen or misplaced. We therefore recommend if possible to place any orders directly on our shopping cart by yourself with no human interaction.
We are are PCI Compliant which is a method to ensure that all merchants that process, store or transmit credit card information maintain a secure environment. On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's Name, address and phone. We do not use or sell this information for marketing purposes or for any other purpose other than to ship the gift item to the recipient.
The Way We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order, such as giving your address to the shipping carrier and third party shipping companies who will pack and ship your order for us. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our web site if you would like to receive discount coupons, special offers, and information about new products offered by . Information you submit on our web site will not be used for this purpose unless you fill out our registration form and opt-in by checking the E-mail Option box. Once subscribed, you can unsubscribe from further discount coupons, special offers, and information about new products offered by cinnamonvogue.com, by logging into your account and editing your account details to unsubscribe from further communications. You cannot unsubscribe from e-mail receipts and shipping notifications on future orders. Our web site uses the Google Analytics system to track visitors and measure a variety of variables such as geographic location, web browser used, pages visited, track operating system and other data. All this data is kept private and confidential and not sold or shared to third parties and purely used to enhance the user experience and responsiveness of the web site. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. This includes a dedicated IP address for better data encryption and a non shared SSL certificate.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by logging in and clicking on my account in the above menu. We use this procedure to better safeguard your information
How To Contact Us
Should you have other questions or concerns about these privacy policies, please send us an e-mail at the e-mail address located at the top of every page. We do not list our physical office address to avoid junk mail and promote our paper free policy. If a phone call is not answered immediately, all phone messages are replied to with a callback within an hour, at most within 24 hours.
4. HEALTH CLAIM DISCLAIMER NOTICE
By choosing to follow the advice or the information presented at Cinnamonvogue.com you agree to take FULL responsibility for yourself. Answers, comments and opinions provided on Cinnamon Vogue Inc are general information, and are not intended to substitute for informed professional medical, psychiatric, psychological, tax, legal, investment, accounting, or other professional advice.
Cinnamon Vogue Inc does not endorse, and expressly disclaims liability for any product, manufacturer, distributor, service or service provider mentioned or any opinion expressed in messages and comments left on Cinnamon Vogue Inc Forums, Blogs or Cinnamon Vogue Inc Knowledge Base.
You should not use the information on Cinnamon Vogue Inc for diagnosing or treating a health problem or disease, or prescribing any medication or other treatment. You should always speak with your physician or other healthcare professional before taking any medication or nutritional, herbal or homeopathic supplement, or adopting any treatment for a health problem.
For any products or services mentioned or suggested on Cinnamon Vogue Inc, you should read carefully all product packaging and instructions. If you have or suspect that you have a medical problem, promptly contact your health care provider. Never disregard professional medical advice or delay in seeking professional advice because of something you have read on Cinnamon Vogue Inc.
Information provided on Cinnamon Vogue Inc and the use of any products or services advertised on Cinnamon Vogue Inc by you DOES NOT create a doctor-patient relationship between you and any of the physicians or other healthcare professionals affiliated with Cinnamon Vogue Inc. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.
5 SHIPPING POLICY
All product are not our responsibility after they have been placed in the hands of the shipping carrier. No claims can be made for mis-shipped or damaged product after 24 hours of receipt of order.
It is the customer's responsibility to provide us with the correct shipping address. If there is a mistake and product is returned or shipping company charges us for correcting address, an extra cost of $10.00 shipping will be charged.
A $15.00 fee will be charged if the order has to be recalled for any reason such as, but not limited to, credit card failing to make it through the whole charging process.
Orders need to have a phone number added at check out. Orders being placed that have a different billing address for the credit card correct information must be entered in the billing at check out and the ship to information must be entered correctly. Or it will take a lot more time to ship because all orders must be be verified and confirmed.
6. SALES TAXES
Cinnamon Vogue does not sell or collect any applicable taxes in the state of Nevada, where we are located. For all other states each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to them.
7. SHIPPING TIMES
All orders are shipped within 24 hours (business days). We are closed on the weekends, but our automated online shopping cart handles orders 24/7 but order processing is done on a business day.
7. GENERAL TERMS & CONDITIONS
All Cinnamon vogue photos, logos and other original material cannot be posted or used in any way without our written permission unless they free to share licenses have been given.. Legal action will or can be taken without prior notice.
Credit card Information
All orders must be verified and confirmed. We do not keep see or store Credit card information. Due to the increase in credit card fraud, all charge backs or misuse of credit cards will be reported to all three credit bureaus and Merchant 911 that are made when our shipping and policies have been broken. All Pay Pal orders must be verified and confirmed. To redeem store credits per credit or gift codes for store credits, The IP address must match to the same state of the original order. Policies are subject to change without notice.